Wong AV Center Questions
Why can I not request media even though its status is listed as 'Not
Checked Out'?
There are 2 reasons this can happen:
-
The item you were requesting has already been
requested by another
patron, but since the request was made after
the library closed the
display in the online catalog was not updated to
show that the item was on
hold. The other patrons request had priority, so
your request did not go
through.
The public display does not change to "On Hold" until we have found the item
and place it on the hold shelf. That way, when
you have made a
request you can tell by looking at your account
that is it ready for pick
up.
-
The item has been scheduled for use in a class
in the near future. Unfortunately this also does
not show up as a hold. We hope in the future to
have the display changed so that scheduled shows
up as the status on the display of the full record.
Back to top of page
Callslips Enhancement Requests
Callslips are used to request items from our closed stacks collections
which include special collections and the audiovisual
collection. As the library staff works with this
software, we have found faults and requested enhancements
that we would like the developer to make in the future.
- Patrons frequently want to request 10 or more items and find the
current system of having to request each item separately
very time consuming and inefficient. They ask for a shopping
cart type of approach like internet shopping often provide.
- When a patron types in a comment on a call slip it allows type
more that 256 characters, but only the first 30 characters are sent on to
the print on the call slip. This would appear to be a bug. This
problem causes communication problems and is very frustrating for both
staff and the enduser.
- Items request are pulled and placed on a hold shelf for the patron
to pick up. The call slip hold will expire
at a set date, but that date does not print
on the callslip. It would be great to have the ability to
have the expiration date print on it (like regular
hold slips) Currently we have to date stamp each
item call/hold slip.
- When a patron places a callslip it appears in their account on WebVoyage
(aka Hawai'i Voyager), this is a great feature, they
can see it has been placed when it is waiting
and how long we will hold it. Unfortunatly the
callslip stays in the patron account until it is
archived. This is true even it the patron
has checked out and returned the items. The patronwill then complain that the item is still on their
record.
Back to top of page
Contact Information
For more information, please contact the
Media Booking Supervisor
(avmedia@hawaii.edu) by email or by phone (956-8308 x
53).
